Last updated: June 2026
B2B Only: These Terms apply exclusively to commercial transactions between business entities. ScandicData does not sell to private consumers. By placing an order, the Buyer confirms they are acting in a professional or commercial capacity. EU consumer protection legislation — including Directive 2011/83/EU on Consumer Rights — does not apply to these transactions.
These B2B General Terms and Conditions of Sale ("Terms") constitute a legally binding agreement between the purchasing business entity ("Buyer") and ScandicData, operated by 5K Studio LLC ("Seller"), for all purchases made through our website. These Terms are governed by the Latvian Commercial Law (Komerclikums), the Latvian Civil Law (Civillikums), EU Directive 2000/31/EC on Electronic Commerce, and EU Directive 85/374/EEC on Product Liability, as applicable. For software platform usage terms, please also refer to our Terms of Service.
These Terms apply exclusively to purchases made by legal entities, registered businesses, sole traders, and other commercial entities acting in a professional capacity. The Buyer warrants that they are entering into this agreement in a commercial capacity and not as a private consumer. Orders from private individuals acting as consumers are not accepted.
ScandicData offers IoT environmental monitoring solutions comprising hardware kits (gateways and sensors) and Software as a Service (SaaS) cloud monitoring subscriptions. The detailed description, technical specifications, and total price of each product are displayed prior to purchase confirmation.
All prices are quoted in Euros (EUR) and are exclusive of VAT unless otherwise stated. Applicable VAT and shipping costs are calculated dynamically based on the Buyer's delivery destination within the EU/EEA and are displayed at checkout before final payment authorisation.
Intra-EU Reverse Charge: For B2B transactions where the Buyer is a VAT-registered entity in an EU/EEA member state other than Latvia, the reverse charge mechanism may apply in accordance with Council Directive 2006/112/EC. In such cases, the Buyer must provide a valid VAT registration number at checkout. Where the reverse charge applies, the Seller will issue an invoice without VAT and the Buyer is responsible for self-assessing and reporting VAT in their own jurisdiction.
Orders are submitted via the website order request form. Submission of the order form constitutes an offer by the Buyer. The contract is formally concluded at the moment the Buyer receives a written order confirmation email from ScandicData. This confirmation email serves as the Seller's acceptance and constitutes a durable record of the transaction details, products ordered, pricing, and selected payment method.
The Seller reserves the right to decline any order at its sole discretion, including but not limited to cases of product unavailability or suspected fraudulent activity. In such cases, any pre-authorised payment will be fully reversed.
All hardware purchases are settled on a strict prepayment basis. No hardware order will be processed or dispatched until full payment has been received and confirmed by ScandicData. No credit terms or deferred payment arrangements are offered for hardware purchases.
Payments may be made via the following methods:
SaaS cloud monitoring subscriptions operate on a prepayment model. The subscription fee for the current calendar month is charged automatically on the 1st day of each month. Annual subscriptions are charged in full in advance on the subscription start date and on each annual renewal date thereafter. No invoice with a deferred payment deadline is issued for SaaS fees — the charge is executed automatically against the payment method registered at account setup.
Failed Payment Procedure: If a scheduled SaaS payment cannot be processed on the billing date, the following procedure applies:
ScandicData does not issue prorated refunds for any portion of a monthly billing cycle. No credit or refund is provided for any period of service suspension resulting from a failed payment.
Hardware is dispatched via trusted logistics partners to the delivery address provided by the Buyer within the EU/EEA. Delivery costs and estimated timeframes are communicated at checkout. Typical dispatch occurs within 2–7 business days from order confirmation, or, for SEPA bank transfer orders, from the date of receipt of cleared funds. Risk of loss or damage to hardware passes to the Buyer upon delivery to the specified delivery address.
SaaS subscriptions are delivered electronically via account activation email immediately following successful payment processing.
As these Terms govern exclusively B2B commercial transactions, the 14-day statutory right of withdrawal provided under EU Directive 2011/83/EU on Consumer Rights does not apply. No right of return exists for hardware or software products on the basis of a change of mind or commercial decision.
Returns and refunds are available only where a confirmed defect exists and a valid warranty claim has been accepted, as set out in Section 5 below.
ScandicData provides a 1-year commercial warranty on all hardware products from the date of delivery. Under this warranty, hardware confirmed to be defective due to a manufacturing fault will, at the Seller's discretion, be repaired, replaced, or refunded at no charge to the Buyer. The Seller will cover documented return shipping costs for all confirmed and accepted warranty claims.
The commercial warranty does not cover damage or service disruption resulting from: accidental damage; misuse or improper installation; physical modification of the hardware; or unauthorised modifications to the device's firmware, pre-configured network settings, or embedded software.
ScandicData hardware is pre-configured for plug-and-play operation with the ScandicData cloud platform. Any attempt by the Buyer or a third party to alter the device's firmware, root software, or embedded network configuration will immediately void the commercial warranty. In such cases, defect claims will be rejected and no free repair, replacement, or refund will be issued.
To initiate a warranty claim, the Buyer must notify ScandicData in writing at post@scandicdata.no, providing a description of the alleged defect and available supporting evidence (photographs, error logs, or similar documentation). ScandicData will assess the claim and confirm or reject it following technical inspection of the returned device.
If, upon technical inspection, ScandicData determines that the returned hardware is fully functional, or that the reported issue was caused by the Buyer (including unauthorised hard resets, tampering with network configurations, or altering pre-configured software settings), the warranty claim will be formally rejected and the Buyer will be notified in writing.
Upon rejection of a warranty claim, ScandicData will offer the Buyer the following two options:
If the Buyer does not respond, declines both options, or fails to settle the applicable shipping or service fee invoice within 30 calendar days of the rejection notification, ScandicData will exercise its right of retention (lien) over the hardware in accordance with Latvian Civil Law, pending full settlement of all outstanding documented costs.
If the hardware remains unclaimed and all outstanding costs remain unpaid for a period exceeding 90 calendar days from the initial rejection notification, and following at least one additional written final demand sent to the Buyer's registered contact address, ScandicData reserves the right to initiate formal legal proceedings for the recovery of documented storage and service costs and for judicial enforcement of its right of retention over the hardware, in accordance with applicable Latvian law and the Latvian Civil Procedure Law (Civilprocesa likums). ScandicData shall have no further obligation to store or maintain the hardware beyond this point but shall not unilaterally dispose of or destroy the hardware without a court order or the Buyer's explicit written consent.
ScandicData hardware and the cloud monitoring SaaS are functionally interdependent. The status of the associated SaaS subscription during a period of hardware downtime is handled as follows:
The ScandicData platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, ScandicData shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of the hardware or SaaS platform, including but not limited to loss of profits, business interruption, inventory spoilage, or regulatory fines resulting from hardware misconfiguration, network outages, or failure to act upon system alerts.
Nothing in these Terms shall limit or exclude ScandicData's liability for: (a) death or personal injury caused by a defective product under EU Directive 85/374/EEC on Product Liability; (b) damage to property exceeding €500 caused by a defective product under the same Directive; or (c) any other liability which cannot be excluded or limited under mandatory applicable law. ScandicData's total aggregate liability arising out of or in connection with these Terms shall not exceed the total amount paid by the Buyer for the hardware or services directly giving rise to the claim in the twelve (12) months preceding the event giving rise to such claim.
Billing cycle and failed payment procedures are governed by Section 2.3. Regarding cancellation: the Buyer may cancel their SaaS subscription at any time through their account settings or by written notice to post@scandicdata.no. Cancellation takes effect at the end of the current paid billing period. No prorated refund is issued for any unused portion of a monthly cycle already charged. For annual subscriptions, no refund is provided for remaining months following cancellation, unless the cancellation is a direct consequence of a confirmed hardware defect under Section 5.1, in which case a prorated credit for the affected period may be applied at ScandicData's discretion.
The parties agree to first attempt to resolve any dispute arising from or in connection with these Terms amicably by contacting ScandicData at post@scandicdata.no. ScandicData will endeavour to respond to all formal written complaints within 10 business days.
These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes, shall be governed by and construed in accordance with the laws of the Republic of Latvia. The parties submit to the exclusive jurisdiction of the competent courts of the Republic of Latvia for resolution of any disputes, unless mandatory applicable law requires otherwise.
The European Commission provides an Online Dispute Resolution platform, primarily designed for consumer disputes, available at: https://consumer-redress.ec.europa.eu/. As these Terms govern B2B commercial transactions, the ODR platform's consumer dispute procedures do not apply; however, parties may explore its informational resources.
Company details: 5K Studio LLC | Registration number: 40203338684 | VAT number: LV40203338684 | Graudu street 21, Liepaja, Latvia, LV-3401